Our Commitment to Quality is described in the following elements: Continuous Improvement — At Serco we look for ways to regularly improve the quality of our business processes. We believe this is the only way to be successful, which is to be better than the rest. Supervised work teams are used with our quality inspectors consistently checking each product for accuracy. Quality Planning — Before the job is sent to the shop, each part file is reviewed, verified for correct revision and specific details noted on custom shop travelers to the managers and staff handling that job. It is the Total Quality Management system that runs the facility with the idea that "No job is too small to be over looked." Customer Satisfaction — Customer satisfaction is defined by our continued business with current customers and opportunities from new ones. This is where our focus lies. We consistently search for feedback from our customers to understand expectations relative to work issues such as lead-times, system capabilities, pricing and responsiveness.